We are a thinking research institute that conducts in-depth
market research, including mystery shopper services and
marketing surveys. We will help you gain the invaluable
insights that are crucial to the future of you business.
The Tovanot Research Institute provides research
services by using state-of-the-art research and analysis techniques,
including client research, product and retail research,
advertisement effectiveness, sensitivity analyses for the
launch of new products, as well as employee satisfaction studies.
The work process
We gather and compile data with a wide range of advanced technological tools
which guarantee ease of collection as well as data integrity, validity and reliability.
The company processes and analyzes the data, which provide answers to the questions
defined as the research objectives.
The ensuing information and insights are presented to our customers as
invaluable tools for company decision-makers for the purpose of acquiring management
insights and decision making abilities.
Once the findings are analyzed, the accrued insights serve as a foundation
for an ongoing improvement process and action plans aimed at optimizing
and upholding achievements.
What we assess
- Customer experience
- Operational conduct
- Service indices
- Customer satisfaction
- Employee satisfaction with the company's performance
- Clientele perception of situations, products and services
- Consumer behavior
The tools we use
- Focus groups and feedback
- Telephone surveys
- Face-to-face surveys and customer questioning
- Internet surveys in a wide range of applications
- In-depth interviews
- Visible measurements in a retail environment
- Face-to-face mystery shopper surveys
- Telephone mystery shopper surveys
- Recorded/photographed mystery shopper surveys